Refund policy

Cloudmere Return & Restocking Policy

We accept eligible return requests within 7 calendar days of delivery.

To qualify for a return, garments must be unworn, unused, unwashed, and returned in their original condition with all tags attached and original packaging included.

A 15% restocking fee will be deducted from the refund for approved discretionary returns. Customers are responsible for return shipping costs.

Returns must be authorized by Cloudmere before an item is shipped back. Refunds will be processed after the garment has been received and inspected.

Items received damaged, defective, or incorrect are not subject to a restocking fee and will be handled separately in accordance with applicable consumer protection laws.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@shopcloudmere.com or use the contact details in our contact information policy.