Legal notice
Cloudmere Shipping Policy
Made for moonlight. Delivered with care.
At Cloudmere, every order is prepared with intention and attention to detail. We want your experience to feel exceptional from the moment you place your order until your Cloudmere piece arrives.
Preorders & Processing Times
The Adora is currently available for preorder.
As each garment is made to order, please allow an estimated 4–6 weeks from the date of purchase for production, preparation, and shipment.
This timeframe is an estimate and does not include the time required for delivery once your order has shipped.
Should any unexpected delays occur, we will communicate updates via the email address provided at checkout.
Shipping Rates
Complimentary standard shipping is included with every order of The Adora within the contiguous United States.
Shipping charges for other eligible destinations, if available, will be displayed at checkout.
Delivery Times
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Delivery times vary depending on your location, shipping carrier, and any unforeseen transit delays.
Please note that shipping estimates are separate from our 4–6 week preorder fulfillment window.
Tracking Your Order
Once your Cloudmere order has been dispatched, tracking information will be sent to the email address associated with your purchase.
Please allow up to 48 hours for tracking updates to become available.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible.
While we will make every effort to accommodate address changes before dispatch, changes cannot be guaranteed once an order has shipped.
Lost, Delayed, or Damaged Packages
If your order arrives damaged, please contact Cloudmere within 7 days of delivery with your order number and photographs of the packaging and garment.
If your package is lost or significantly delayed, please contact us so we can assist with an investigation and appropriate resolution.
Cloudmere is not responsible for delays caused by circumstances outside our reasonable control. This does not affect your applicable consumer rights.
Returns & Exchanges
Eligible return requests must be submitted within 7 calendar days of delivery.
Approved discretionary returns are subject to a 15% restocking fee. Please refer to our Return & Refund Policy for complete eligibility requirements and exclusions.
Contact Us
For questions regarding your shipment, please contact our customer care team through the contact information provided on our website.
We appreciate your patience as your garment is thoughtfully prepared.
With love,
Cloudmere